It is one of the most frequently occurred problems as you find that you are not getting any mail as well as not able to send a mail even. To find a solution to the issue, first, you need to make sure that your device is properly connected to the internet. You areto try to access to any web page to ensure if your internet is properly working. If it fails to access to any web pages, then the problem is definitely with your internet connection.
You will have no other options but to unplug your router and restart your computer in order to restore the internet connection. But if it fails to reconnect you must contact your internet service provider (ISP) and learn the exact reason of your disconnection.
But in case you can access to internet connection, you are now to find your email program and to check your email settings. You need to go to File, followed by Account Settings. Click on your email address. It will bring up the necessary settings for your account.